Customer Relations

Here at the PGCO, we understand that many of you have no idea about the inner workings of a bank. Hell, before we worked here, we didn't know the difference between a "check" and an "overdraft fee" (although, after working here for over a year and a half, it turns out that they are often the same thing.) Thus, we deem it our civic duty to educate the masses with a series entitled, "The Mighty Bank: Why you should be scared witless." We believe that an appropriate first post should be about customer/banker relations. Therefore, without further ado....


Customer/Banker Relations


There's an unspoken list that exists, entitled the list of people you should not piss off for various reasons. This list includes important people such as the lady who cooks your food, or your primary care physician, or my personal favorite, the guy with the creepy twitch driving in the car next to you. Well, I present for consideration an addition to this list - your personal banker. Most people are under the impression that because we bankers have the priviledge of holding your money, you have the right to treat us how you deem fit. I would like to take a short moment to reanalyze the previous statement. WE are holding your money. Don't you think that, in such a compromising position, you should treat your banker with a modicum of respect?



In fact, it would probably be in your best interest to become rather friendly with your banker. She can turn your hours of wasted time and tears with the customer service line into a 10 minute painless operation. Not that you should be overly amicable with your banker either.



How much information is too much information?


We'll tell you in our next post.